After the financial crisis, Facebook’s privacy policies, the BP oil spill, Erin Brockovich, overdraft fees, obese children, bad iPhone reception, and a bunch of other things that are starting to look very much like a Pattern of Behavior, people basically expect by default that companies will try to punt their responsibilities off onto consumers first, the government second, “parents” if it comes to that, or pretty much anyone else who happens to be standing around looking like an innocent sucker.
Most companies of course have no such desire, but the perception is still real. We think AstraZeneca gets it.
September 04, 2014
We normally tell organizations to stay positive in all their messaging—after all, even if you make a compelling point about someone else’s faults, no one likes a mud-slinger.
But Ikea’s recent Apple parody promoting their catalogue has me changing my tune. Or at least ready to make an exception to our “never knock the competition” rule.
August 22, 2014
Don’t get us wrong. A lot of us love Sonos’s products (they make speakers and other devices that stream music from various online services). But this week, the company committed a classic messaging mistake.
On Monday, the company send a vaguely worded email about one of its products. Here's our take.
August 14, 2014
This week was a big week for our country. The situation in Iraq will either bring us together or divide us. And how our leaders navigate through the coming weeks is going to dictate where we end up. A country divided or a country united. Here’s a look at how united we are standing this week.