December 19, 2017
The third and final installment in m+p's 2017 Holiday Series
The holidays are a time when family and friends come together. You see people you haven’t seen in months and share the highlights of what’s been going on in your life. But sometimes, what you see as a highlight in your life your relatives may see as a dark cloud.
When you have news you think someone may disagree with, be surprised by, or react negatively to, it can be tough to know how to approach the conversation. How can you reassure them and get them to see your point of view?
maslansky + partners’ Dynamic Response™ has the tools to help you effectively communicate. First, it’s important to acknowledge how the listeners feel – validate their concerns. Second, you need to find common ground. Cite shared goals you and the other party will agree on. Third, describe actions you’ve taken or plan to take in order to demonstrate the thought and care you’ve put in and to show your commitment. Lastly, highlight the outcomes so they can see the end benefits of your decision – why it’s ultimately a good thing.
What it looks like (1): You’ve just announced you’re adopting a pet reindeer
What it looks like (2): You’ve decided to break a world record and build the largest chocolate menorah